Privacy Policy – Anshpath Customer App

This Privacy Policy explains how Anshpath (“we”, “our”, or “us”) collects, uses, stores, and protects your information when you use the Anshpath Customer App (“App”). By using the App, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name
• Mobile number
• Email address
• Delivery or service address
• Vehicle details (model, number, fuel type, etc.)

1.2 Device & Technical Information

• Device type
• Operating system
• IP address
• App usage data
• Location information when permissions are granted

1.3 Service & Transaction Information

• Service bookings
• Spare parts orders
• Payment details (processed through secure third-party gateways)
• Communication history

2. How We Use Your Information

We use your information to:

• Create and manage your user account
• Process service bookings and spare part orders
• Provide on-road assistance and emergency services
• Improve app functionality and customer experience
• Communicate updates, confirmations, and alerts
• Offer recommendations, promotions, and relevant offers
• Ensure safety, fraud detection, and service quality
• Comply with legal and regulatory requirements

3. Location Information

The App uses your device location to:

• Provide nearby workshops or service engineers
• Enable on-road assistance
• Calculate service reachability and delivery times

Location access is used only when required for a specific service. You may disable location access, but some features may not work properly.

4. Sharing of Information

We do not sell your personal data. We may share information only with:

• Verified service engineers and delivery partners
• Registered vendors and workshops
• Payment gateway providers
• Logistics partners
• Government authorities, if required by law

All partners are required to follow strict confidentiality and data-protection standards.

5. Data Storage and Security

We use secure servers, encrypted connections, and industry-standard measures to protect your data from unauthorized access, loss, or misuse.
However, no system can guarantee complete security, and you use the App at your own risk.

6. Cookies and Tracking Technologies

The App may use cookies, analytics, and tracking tools to improve performance, understand usage patterns, and provide a better user experience.

7. Third-Party Services

The App may contain links or integrations with third-party services such as payment gateways, maps, or communication tools. Their use is governed by their own privacy policies.

8. Your Rights

You may request to:

• Access your personal information
• Update or correct your information
• Delete your account
• Withdraw permissions such as location or notifications

Some services may be limited if you withdraw certain permissions.

9. Children’s Privacy

The App is not intended for children under 18. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the App after changes means you accept the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, you may contact us at:
Email: madeshagurav@gmail.com
Phone: +91 98507 21008